AI Customer Operations Agent
Built Operante, an AI operator that handles Sales, Support, and Operations inside WhatsApp. It reads Zendesk, executes real work across Shopify, Jumpseller, and Stripe, and resolves customer conversations from first message to final resolution. Not a chatbot, Operante decides and acts across the full customer lifecycle.
AI & Machine Learning
Integration
WhatsApp
The Challenge
Customer support teams are overwhelmed with repetitive tickets. Sales teams struggle to convert WhatsApp inquiries. Operations teams spend hours on order updates, refunds, and inventory queries. Traditional chatbots provide generic, ungrounded responses that create more friction than resolution.
The Solution
Built Operante, an AI operator that handles the full customer lifecycle: Sales, Support, and Operations.
- Sales: Qualifies leads, recommends products, handles negotiations, and processes orders directly in WhatsApp. Converts inbound messages into revenue without forms or login walls.
- Support: Grounds responses in real Zendesk macros, policies, and knowledge base articles. Resolves tickets before they become tickets with 72% first-message resolution.
- Operations: Executes order updates, refunds, address changes, and inventory queries across Shopify, Jumpseller, and Stripe. Every action is logged, auditable, and reversible.
- Operates inside WhatsApp where customers already are. Escalates to human agents with full context when needed, not just a ticket handover.
The Results
72%
First-message resolution
-61%
Zendesk ticket volume
+34%
WhatsApp conversion vs. email
38s
Median resolution time